Get in Touch
We'd love to
hear from you
Whether you have a question about features, pricing, need a demo, or just want to say hello — our team is ready to answer all your questions.
What can we help with?
Choose a topic to get started
Questions about our product, company, or capabilities.
Talk pricing, custom plans, or get a personalised quote.
Help with an existing account, bug report, or integration.
Integration partnerships, agencies, and reseller enquiries.
Interview requests, press kits, and media opportunities.
Job opportunities and joining the ThemeFlex team.
Send a Message
Fill in the form below
and we'll be in touch
Response Times
Prefer a call?
Book a 30-minute demo with a solutions engineer. No sales pressure — just answers.
Book a DemoAll Channels
Reach us wherever you are
The Team
Real humans, ready to help
Our team spans four time zones. Whoever you need — sales, technical support, or customer success — there's a named person on the other end.
Available now In a meeting
Offices
We're global — and local
Common Questions
Contact FAQ
-
For urgent support issues, use the in-app chat (fastest, < 5 minutes during business hours). For sales enquiries, book a call directly using the calendar link on this page. General email responses are typically within one business day.
-
Phone support is available on Enterprise plans and includes a dedicated direct number with a 1-hour response SLA. Pro plan customers can request a phone call through the support portal for complex technical issues. Starter plan support is via email and chat.
-
Please email security@themeflex.com with details of the vulnerability. We operate a responsible disclosure programme and aim to acknowledge all reports within 24 hours. Do not disclose security issues publicly before we have had the opportunity to investigate and patch.
-
Yes — use the "Book a Demo" button on this page to select a 30-minute slot with one of our solutions engineers. Demos are tailored to your use case; please add a brief note about your team size and current tools when booking.
-
Our full documentation is at docs.themeflex.com. It includes getting-started guides, API references, integration tutorials, and a searchable knowledge base. Our community forum at community.themeflex.com is also active and moderated by our engineering team.
-
Starter: best effort, typically 1–2 business days. Pro: 4-hour SLA during business hours for P1/P2 issues. Enterprise: 1-hour SLA, 24/7 for P1 incidents, with phone escalation. All response times are measured from ticket creation to first human response.